Senior Unified Communications Engineer

The Opportunity

You will serve as the Engineering Lead for a Voice and Video Teleconferencing (VTC) Collaborations Program, managing daily operations of unified communications subsystems and acting as the primary point of contact for all VTC-related engineering. This is a full-time, on-site position five days per week with some travel required.

What You Will Do

• Operate: Manage daily operations of unified communications subsystems including Call Managers, Session Border Controllers, VoIP endpoints, Video Communications Servers, MCUs, Gateways, room-based and desktop VTC systems
• Maintain: Patch and upgrade firmware, provide break/fix support, and deliver daily operations support including on-site assistance for special events
• Configure: Apply security controls and management support to the network infrastructure underlying the unified communications platform
• Document: Maintain configuration management information including equipment hardware make/model, software version numbers, as-built drawings, serial numbers, and passwords
• Ensure Compliance: Ensure all IP and ISDN-based Voice and Video systems are configured in accordance with DISA best practices and Security Technical Implementation Guides (STIG)
• Troubleshoot: Resolve all Voice and Video service interruptions and technical problems in a timely manner, performing fault isolation and repairs as required
• Plan: Provide lifecycle refresh projections for unified communications infrastructure, endpoints, and AV equipment build-out projects
• Design: Conduct site surveys to establish unified communications systems and equipment based on customer requirements; consult with clients and internal engineering groups to create and review requirements, functional specifications, and detailed designs

What You Bring

• Clearance: An active Secret clearance is required to start, with the ability to obtain and maintain a Top Secret clearance
• DoD 8570 IAT II certification, or a qualifying degree with ability to obtain IAT II within 6 months
• 10 years of experience with administration, installation, and repair of Cisco Call Managers and network infrastructure (or Bachelor's degree in Computer Science/Information Systems with 6 years of related experience)
• Expert knowledge of unified communications systems, VoIP protocols, and communication standards including SIP, TLS, and VoIP codecs
• Experience with Cisco Call Manager, Cisco Session Border Controller, and Cisco Call Manager Express
• Experience with DISA STIGs and implementing security controls on unified communications infrastructure
• Experience with Freeport technologies and Audio Visual (AV) engineering
• Ability to make and terminate various cables for networking and AV
• Experience developing configuration change plans (CCPs), Change Control Board (CCB) plans, and standard operating procedures (SOP)
• Ability to obtain and maintain Common Access Card (CAC) and facility badge access
• Strong writing skills for documentation, reports, and correspondence; ability to prepare and present briefings
• Excellent interpersonal skills for interfacing with colleagues, auditors, customers, and vendors
• Ability to manage multiple priorities and work independently
• Travel to sites as needed (25% or less)

Preferred Qualifications

• CCNA Collaboration certification
• Network Management experience
• VoIP Design experience
• Strong analytical skills and the ability to teach classes to lower-level staff members

What We Offer

• Compensation: $129,350 – $176,200, based on experience and qualifications
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Professional development opportunities and continuing education support